1-866-404-8827 info@aquassure.com
1048 Richter St., Kelowna, BC, V1Y 2K5

Holiday Hours & Lead Times

Good afternoon!

With the holidays rapidly approaching and our order board backing up, we would like to give all our dealers and prospective customers a heads up regarding shipping and lead times. Based on currently booked tub
production, we anticipate the following lead times for shipping. All orders are dealt with on a first-deposit, first-shipped basis. We are at a 2-3 week lead time for both right and left tub models. Shipping time is 2-6 business days depending on your location (We are on the West Coast so please allow extra time for Eastern orders).

Deposits received December 11th-17th will ship January 7th or 10th
Deposits received December 18th-29th will ship either January 14th or 17th
Deposits received January 4-7th will ship January 20-24th
Deposits received January 10-14th, will ship January 27-31st.

HOLIDAY HOURS:
December 24th – Closed
December 27-28th – Closed
December 29-30 – Open, but limited staff only
December 31st – Closed
January 3rd – Closed

Please note: you may still email or call our 1-866# on days that we are closed and leave a message. Urgent messages will be returned right away, but non-urgent messages will be returned on the next business day.

March 20th: The Aquassure showroom has closed due to COVID-19. At this time we are still able to ship orders and our shipping/receiving staff are doing their best during limited hours to make sure your orders arrive as fast as possible. If you are local to us and looking to pick up your order, we are doing curbside pickup only at this time by appointment. Please call 250-868-1220 to schedule that. Our phone lines are answered by our answering service who e-mail and text our cell phones with your messages. We will get back to you as soon as possible. Thank you for your patience!